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Quality & Safety

Our Quality of Care

Patients are partners in improving the quality of care we provide at SSM Health Care's hospitals and other facilities. How? By completing inpatient surveys after their visits to our facilities. The results of those surveys are used by our caregivers to determine what we need to improve on and how we compare with other hospitals nationwide and in their respective states.

Our results appear below. In March 2008, the Centers for Medicare and Medicaid (CMS) began posting the results of these patient satisfaction surveys known as Hospital Consumer Assessment of Healthcare Providers and Systems. These surveys ask patients about their experiences with care during recent overnight stays in our hospitals.

St. Anthony Hospital

This table shows eight aspects of care considered most important by patients, plus "overall rating of care" and "willingness to recommend the hospital to others." Survey questions have response options ranging from "never" to "always." The percentages reported in the table reflect the highest rating possible or the percent of patients that said "always."

 
Percent of Patients Giving Most Positive Response
  Composite
Avg for St. Anthony Hospital,
Oklahoma City
Avg for all reporting hospitals in the US
Avg for all reporting hospitals in Oklahoma
Nurses "always" communicated well
74
75
77
Doctors "always" communicated well
82
80
84
"Always" received help as soon as they wanted
64
63
68
Pain was "always" well controlled
69
69
72
Staff "always" explained about medicines before giving it to them
56
59
63
Room and bathroom were "always" clean
67
70
72
Area around room was "always" quiet at night
60
57
65
"Yes" were given information about what to do during recovery at home
81
81
81
Gave hospital rating of 9 or 10 on scale from 0 (lowest) to 10 (highest)
70
66
69
Would "definitely" recommend the hospital to family and friends
72
68
70

Composite data for St. Anthony Hospital includes Bone and Joint Hospital at St. Anthony. 

These results are from patients who had overnight hospital stays from October 2008 through September 2009.

Numbers highlighted in blue show where the hospital scores "higher" than the national norm.

 Data Source:
 www.hospitalcompare.hhs.gov
  Click Here for Our National Clinical Comparisons
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