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Quality & Safety

Our Quality of Care

Patients are partners in improving the quality of care we provide at SSM Health Care's hospitals and other facilities. How? By completing inpatient surveys after their visits to our facilities. The results of those surveys are used by our caregivers to determine what we need to improve on and how we compare with other hospitals nationwide and in their respective states.

Our results appear below. In March 2008, the Centers for Medicare and Medicaid (CMS) began posting the results of these patient satisfaction surveys known as Hospital Consumer Assessment of Healthcare Providers and Systems. These surveys ask patients about their experiences with care during recent overnight stays in our hospitals.

St. Mary's Good Samaritan
This table shows eight aspects of care considered most important by patients, plus "overall rating of care" and "willingness to recommend the hospital to others." Survey questions have response options ranging from "never" to "always." The percentages reported in the table reflect the highest rating possible or the percent of patients who said "always.”

 
Percent of Patients Giving Most Positive Response
  Composite
Avg for St. Mary's Good Samaritan Inc. - Mount Vernon, Ill.
Avg for all reporting hospitals in the US
Avg for all reporting hospitals in Illinois
Nurses "always" communicated well
78
75
73
Doctors "always" communicated well
81
80
79
"Always" received help as soon as they wanted
67
63
60
Pain was "always" well controlled
73
69
67
Staff "always" explained about medicines before giving it to them
63
59
58
Room and bathroom were "always" clean
73
70
69
Area around room was "always" quiet at night
54
57
54
"Yes" were given information about what to do during recovery at home
85
81
80
Gave hospital rating of 9 or 10 on scale from 0 (lowest) to 10 (highest)
64
66
63
Would "definitely" recommend the hospital to family and friends
69
68
66

These results are from patients who had overnight hospital stays from October 2008 through September 2009.

  Numbers highlighted in blue show where the hospital scores "higher" than the national norm.

  Data Source:
  www.hospitalcompare.hhs.gov

  Click Here for Our National Clinical Comparisons
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SSM Health Care - 477 N. Lindbergh Boulevard - St. Louis, Mo., 63141 - Phone: (314) 994-7800 - Fax: (314) 994-7900